Support

A question or a problem with the app? Write to us at support@vepix-player.com. Please include your device MAC address (shown in the app under Settings) so we can help you faster.

We support the app only. We cannot help with playlists or content from third parties, and we have no access to them.

Quick answers

Check that the playlist address is correct and still active with whoever gave it to you, then use “Refresh” at the top of the app. We have no access to your playlists.

Open Tools → Audio boost and keep “Decoded by the app” as audio output. It plays Dolby and DTS on every device.

Write to support@vepix-player.com with the MAC addresses of the old and new devices.

The default code is 0000. If you changed it and forgot it, contact support@vepix-player.com with your MAC address.

No. Vepix Player is a video player application only. It comes with no content of any kind: no playlists, no streams, no channels and no subscriptions. We do not sell or recommend content and we have no partnership with any content provider.

A software licence that unlocks Vepix Player and its premium features (audio and video boost) on one device. You are paying for the app, nothing else.

We cannot help you find content. Use only media you own or playlists you are legally authorized to access. Please do not buy a licence if you have nothing to play.